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Bureau of Communications and Governmental Affairs

The Bureau of Communications and Governmental Affairs:

  • Serves as a spokesperson for the Secretary and for the Department as a whole.
  • Coordinates media outreach for the Department across the state. 
  • Serves as a liaison for the Department with the media and manages major media campaigns on programs and services. 
  • Advises the Secretary and other departmental officials on public relations issues. 
  • Consults on, manages, and prepares print, audio, and video materials as needed. 
  • Handles public information, public relations and communications activities for the Department. 
  • Interprets departmental policies and actions for the media, agency clients, and the public. 
  • Tracks and analyzes media coverage. 
  • Serves as liaison between the Department and the Governor's Press Office, lawmakers, other state agencies, federal regulatory and budgetary agencies, the public and the media. 
  • Facilitates flow of information internally to increase productivity.


Catherine Heitman
Communications Director/Press Secretary
(225) 342-9640

Heidi Rogers Kinchen
Public Information Officer (Media/Public Affairs)
(225) 342-4908


For more information from the Department of Children and Family Services, please visit DCFS' Newsroom.