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LAHelpU Customer Service Center Information



DCFS Customer Service Chatbot - Try it!
DCFS is building a chatbot that can provide quick answers to questions about our food assistance programs. It's a work in progress, but we invite you to try it. Help us perfect this exciting new customer service tool.

To Contact the LAHelpU Customer Service Center

Call LAHelpU Customer Service Center at (888) 524-3578.

  • P-EBT 
  • To activate your PEBT Card with the automated system, select your language, then 4, 3, and 1.
    • Tip: Wait for the prompts. When asked to make a selection the first time, press the number for your language. At the second prompt press 4. At the third prompt press 3. Then, press 1 at the final prompt

  • If you're having problems activating your card or creating a CAFÉ account to log into the PEBT Parent Portal, you can select your language, then 4, 3, and 2 to have a Customer Service Representative assist you.
    • Tip: Wait for the prompts. When asked to make a selection the first time, press the number for your language. At the second prompt press 4. At the third prompt press 3. Then, press 2 at the final prompt.

    • Tip: Call volumes are lightest between 7:30-8:30 am & 5-6 pm. (Monday and Tuesday are the busiest days.)
  • SNAP
  • To speak with a customer service representative about SNAP, select your language, then press these numbers as prompted: 3-2-1-3-6.
    • Tip: Don't press all five numbers at once. Wait for the prompts. When asked to make a selection the first time, press the number for your language. At the second prompt press 3. At the third prompt press 2. At the next prompt, press 1. Then press 3. Finally, press 6.

Email LAHelpU at LAHelpU.DCFS@la.gov or fax to (225) 663-3164.

  • Include your name as it appears in our records, all of your contact information, your date of birth and the last four digits of your Social Security number. If faxing or mailing, include this information on each page. To help expedite your case, you should use a descriptive subject line and briefly explain your reason for writing.
  • If you are an existing SNAP client, include your Case ID (the shorter number on the front of your EBT card).
  • Staff respond as quickly as possible but receive many more requests than they can respond to in a day. Please allow at least 3 or 4 business days for a response.

To reduce potential wait times, DCFS encourages clients and applicants to continue to access services electronically or by phone whenever possible, as follows:


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